Cancellation policy
Some items in our store may be offered to you as a subscription, a pre-order, or try before you buy. This policy lays out how you can change, cancel, or return these kinds of purchases under our 60-Day Guilt-Free Money-Back Guarantee.
60-Day Guilt-Free Money-Back Guarantee
We want you to love your purchase. All eligible products are backed by our 60-day guilt-free money-back policy. If you are not completely satisfied within 60 days of receiving your item, you can request a full refund—no questions asked, no guilt required.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
All Subscriptions are able to be Paused or canceled anytime after your second delivery
Note: Your initial subscription order and subsequent renewals are fully covered by our 60-day guilt-free money-back guarantee from the date of each respective delivery. [1, 2, 3, 4, 5]
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
All Subscriptions are able to be Paused or canceled anytime after your second delivery
Note: Your initial subscription order and subsequent renewals are fully covered by our 60-day guilt-free money-back guarantee from the date of each respective delivery. [1, 2, 3, 4, 5]
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has already been fulfilled, it can no longer be cancelled, but it is fully eligible for a return and full refund under our 60-day guilt-free money-back guarantee once received.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has already been fulfilled, it can no longer be cancelled, but it is fully eligible for a return and full refund under our 60-day guilt-free money-back guarantee once received.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.
Note: Even after your payment method is charged, you are still fully protected by our 60-day guilt-free money-back guarantee starting from the day your trial period ended and the charge was processed.
Note: Even after your payment method is charged, you are still fully protected by our 60-day guilt-free money-back guarantee starting from the day your trial period ended and the charge was processed.